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Let us hear from you.

Recipient:
Umates A/S,

Grevevej 40,

DK 2670 Greve, Denmark

Remember the following regarding the 14-day return policy

  • The product must be unused.

  • The product must be sent in the original packaging, which must not be damaged.

  • The Umate warranty label must not be removed from the product.

  • You must provide an invoice number.

  • You must write the reason for the return.

Remember the following regarding the 14-day exchange right:

  • The product must be unused.

  • The product must be sent in the original packaging, which must not be damaged.

  • The Umate warranty label must not be removed from the product.

  • You must provide an invoice number.

  • You must write the reason for the exchange.

Please note the following regarding the 2-year warranty:

  • The Umate warranty label must not be removed from the product.

  • You must provide an invoice number.

  • You must write the reason for the exchange and attach pictures of the problem.

  • Please note that wear and tear or improper use is not covered by the warranty.

Please remember the following in case of transport damage upon receipt:

  • You must notify the shipping company of the damage.

  • You must refuse receipt if the product is damaged and you do not wish to receive the package.

  • You must provide an invoice number.

  • You must take pictures of the package and send them along with the form.

Form, objection

Select one of the fields below
Guarantee
Right of exchange
Return policy
Damaged package upon arrival

Remember that if your objection concerns the right to return or exchange, the products must be unused and in their original packaging. In addition, the warranty label must be affixed to the product.

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